PRIVACY POLICY

PRIVACY POLICY

 

Last Updated: February 5, 2026

Effective Date: October 4, 2025

1. INTRODUCTION: YOUR PRIVACY MATTERS TO US

Peel Clear Houston (“Peel Clear Houston,” “we,” “us,” or “our”) operates the websites www.peelclearhouston.com and www.houstonpeelclear.com (collectively, the “Websites”) and provides premium automotive paint protection film (PPF) coating services from our facility in Spring, Texas. This Privacy Policy explains how we collect, use, disclose, protect, and manage your personal information when you visit our websites, contact us for quotes, schedule appointments, or receive our services.

Your privacy is fundamental to our business ethics. We understand that entrusting us with your vehicle and your personal details requires confidence. This Policy details exactly what information we gather, why we need it, how long we keep it, and your rights regarding your data. By accessing our websites or engaging our services, you consent to the practices described herein. If you disagree with any part of this Policy, please discontinue use of our websites and services immediately.

This Policy applies solely to information collected by Peel Clear Houston. It does not cover third-party websites linked from our pages (e.g., social media platforms, payment processors). We encourage you to review the privacy policies of any external sites you visit.

2. INFORMATION WE COLLECT

We collect two categories of information: Personal Information (identifiable to you) and Non-Personal Information (anonymous/aggregated data).

Personal Information

This includes data you voluntarily provide or that we obtain through service interactions:

  • Contact Details: Full name, phone number, email address, physical address (for service location verification).
  • Vehicle Information: Year, make, model, VIN (Vehicle Identification Number), color, mileage, and photographs of existing paint condition. This is essential for accurate quoting and service planning.
  • Service History: Records of prior consultations, quotes issued, appointments scheduled, work performed, payments made, and warranty claims.
  • Communication Records: Content of emails, text messages, or call notes related to your inquiries or service experience.
  • Payment Information: Credit/debit card numbers, billing addresses, or bank transfer details processed securely through PCI-DSS compliant third-party gateways (e.g., Stripe, Square). We do not store full card numbers on our servers.
  • Photographic/Video Documentation: Images or videos of your vehicle taken pre-, during, and post-service for quality control, portfolio use, or warranty validation (with your prior consent where required).

Non-Personal Information

Automatically collected via technology to improve site functionality:

  • Device & Browser Data: IP address, operating system, browser type, screen resolution.
  • Usage Analytics: Pages visited, time spent on site, referral sources (e.g., Google search, social media), click patterns. Collected via Google Analytics and similar tools.
  • Cookies & Tracking Technologies: Small data files stored on your device to remember preferences (e.g., language), authenticate sessions, and analyze traffic. We use both session cookies (expire when the browser closes) and persistent cookies (remain for set periods). You may disable cookies via browser settings, though this may limit site functionality.

Information from Third Parties

We may receive data from:

  • Referral partners (e.g., auto dealerships, detailers) who recommend our services with your consent.
  • Public records (e.g., vehicle registration databases) solely to verify ownership prior to service commencement.
  • Payment processors confirming transaction success/failure.

3. HOW WE USE YOUR INFORMATION

We process your data only for legitimate business purposes directly related to service delivery and legal compliance:

  • Service Provision: To generate accurate quotes, schedule appointments, prepare materials, perform coating applications, and document results. Vehicle details (VIN, photos) ensure correct product formulation and technique selection.
  • Communication: To respond to inquiries, confirm appointments, provide service updates, share post-application care instructions, and notify you of warranty-related matters.
  • Payment Processing: To securely charge agreed-upon fees and issue receipts. Payment data is transmitted directly to encrypted third-party processors; we retain only transaction IDs and the last four digits of cards for record-keeping.
  • Quality Assurance & Improvement: To review workmanship, train staff, refine techniques, and enhance customer experience based on feedback patterns.
  • Legal & Safety Compliance: To fulfill warranty obligations, respond to lawful subpoenas/court orders, investigate fraud, protect our property/assets, or defend legal claims. Texas law requires us to maintain service records for minimum periods.
  • Marketing (With Consent): To send promotional offers, service reminders, or business updates only if you explicitly opt in via a checkbox or written request. You may unsubscribe anytime (see Section 8). We never sell your data to third parties for marketing.

4. HOW WE SHARE YOUR INFORMATION

We do not rent, sell, or trade your personal information to unrelated third parties. Limited sharing occurs only under these circumstances:

  • Service Partners: Trusted subcontractors (e.g., specialized painters for complex restorations) who require access to vehicle details to complete work. These partners sign confidentiality agreements and may not use your data beyond the agreed scope.
  • Legal Obligations: When required by law (e.g., Texas Motor Vehicle Commission regulations), court order, or to protect our rights/safety (e.g., reporting vandalism to police).
  • Business Transfers: In the event of merger, acquisition, or asset sale, customer data may transfer to the new entity under equivalent privacy safeguards. You will be notified via email or Website notice.
  • Analytics Providers: Aggregated, anonymized usage data shared with Google Analytics to understand traffic sources and site performance. No individual identities are disclosed.
  • With Your Explicit Consent: For specific purposes disclosed at the time of collection (e.g., “May we share your testimonial photo on Instagram?”).

5. DATA SECURITY MEASURES

While no digital transmission is 100% secure, we implement industry-standard safeguards:

  • Physical Security: Our Spring, Texas facility uses alarmed entry, surveillance cameras, and restricted access zones where customer records/devices are stored.
  • Digital Security: SSL/TLS encryption on all Website pages (look for “https://” and padlock icon). Firewalls, malware scanning, and regular security patching on servers.
  • Access Controls: Employee access to customer data is role-based and logged. Staff undergo annual privacy training.
  • Payment Security: All transactions are routed through PCI-DSS Level 1 certified processors. We never store CVV codes or full magnetic stripe data.
  • Data Minimization: We retain only information necessary for service delivery and legal requirements. Unneeded data is securely purged.

Important Note: Email and SMS are not fully secure channels. Avoid sending sensitive financial details via unencrypted email. For payment, we will direct you to our secure payment portal.

6. DATA RETENTION PERIODS

We retain your information only as long as necessary:

  • Active Customer Records: 7 years from last service date (aligns with Texas statute of limitations for contract claims and IRS record requirements).
  • Quotes/Inquiries (No Service Rendered): 24 months, then anonymized or deleted.
  • Warranty Claims Documentation: Full 24-month warranty period plus 1 additional year for potential disputes.
  • Marketing Consent Records: Until you unsubscribe or 3 years after last engagement, whichever comes first.
  • Cookies/Analytics Data: Session cookies expire on browser close; persistent cookies max 13 months (per Google Analytics policy).

Upon retention expiry, data is permanently deleted or irreversibly anonymized. You may request earlier deletion subject to legal holds (see Section 8).

7. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may exercise these rights:

For All U.S. Residents

  • Access: Request a copy of personal data we hold about you.
  • Correction: Update inaccurate or incomplete information (e.g., new phone number).
  • Deletion: Ask us to erase your data, subject to legal exceptions (e.g., active warranty claims, tax records).
  • Opt-Out of Marketing: Unsubscribe from promotional emails via the “unsubscribe” link or email us directly.

California Residents (CCPA/CPRA)

You additionally have the right to:

  • Opt-Out of “Sales”: While we do not sell data in the traditional sense, CCPA defines “sale” broadly. We do not share personal information for monetary consideration with third parties who use it for their own purposes. No opt-out mechanism is required, but you may contact us to confirm our practices.
  • Limit Use of Sensitive Data: We do not collect government IDs, precise geolocation, or other CCPA-defined sensitive categories beyond vehicle VIN (required for service).
  • Non-Discrimination: Exercising privacy rights will not result in denial of service or price differences.

How to Exercise Rights

Submit requests via:

We will verify your identity (e.g., via vehicle details or government ID) before processing requests to prevent fraud. Response time: within 45 days (may extend 45 more days with notice). No fee unless requests are excessive/repetitive.

8. COOKIES & TRACKING TECHNOLOGIES

Our websites use:

  • Essential Cookies: Required for site operation (e.g., form submissions, security). Cannot be disabled without breaking core functions.
  • Analytics Cookies: Track anonymous usage patterns via Google Analytics to improve content and user experience.
  • Preference Cookies: Remember settings like language or region.

You may manage cookie preferences via browser settings (e.g., Chrome: Settings > Privacy & Security > Cookies). Disabling analytics cookies won’t affect service booking but may limit our ability to optimize the site for users like you. We do not respond to “Do Not Track” browser signals at this time.

9. CHILDREN’S PRIVACY (COPPA COMPLIANCE)

Our services target adults (18+). We do not knowingly collect personal information from children under 13. If we discover that such data was collected inadvertently, we will delete it promptly upon notification. Contact us immediately if you believe a child has provided us with information.

10. INTERNATIONAL DATA TRANSFERS

Peel Clear Houston operates exclusively within the United States. All data is stored on U.S.-based servers. We do not transfer personal information to countries outside the U.S. If you access our websites from outside the U.S., your data will be processed in accordance with this Policy under U.S. law.

11. THIRD-PARTY SERVICES

  • Google Analytics: Processes anonymized traffic data under Google’s privacy terms. Opt-out via Google’s opt-out browser add-on.
  • Payment Processors: Stripe/Square handle transactions under their respective privacy policies. We receive only confirmation of payment success.
  • Email Marketing: If implemented, tools like Mailchimp may store subscriber lists under their policies. You control subscription status.
    We are not responsible for third-party privacy practices. Review their policies before engaging.

12. POLICY CHANGES

We may update this Policy to reflect legal changes, service expansions, or operational improvements. Revised versions take effect immediately upon posting with an updated “February 5, 2026” date at the top. Material changes affecting data usage will be communicated via email or a prominent Website notice. Continued use after changes constitutes acceptance. Check this page periodically.

13. CONTACT US

Questions, concerns, or requests regarding this Policy or your data? Contact our Privacy Manager:

We respond to all inquiries within 5 business days. For formal privacy complaints, we commit to investigation and resolution within 30 days.

14. GOVERNING LAW

This Policy is governed by the laws of the State of Texas. Any disputes regarding privacy practices shall be resolved in courts located in Montgomery County, Texas.

15. ACKNOWLEDGEMENT

By using our websites or services, you confirm:

“I have read and understood Peel Clear Houston’s Privacy Policy. I consent to the collection and use of my personal information as described herein for the purposes of receiving automotive PPF coating services, communication, and legal compliance. I understand my rights regarding my data and how to exercise them.”

© 2025–2026 Peel Clear Houston. All Rights Reserved.

Peel Clear Houston is a trade name operating under Texas business regulations. This Privacy Policy complies with applicable U.S. federal and Texas state privacy laws as of February 2026.